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Q: How can I be sure that my dog is in a kennel with a kennel cam?
A: When you arrive at the kennels to board your dog, please state that you would like your dog to be in a kennel with a kennel cam. Since we have 16 cameras and 24 runs, not every dog will have a camera. If a kennel cam is not available when you arrive at the kennels, we may be able to move your dog into a kennel with a camera later on during your dogs stay when one becomes available.
Q: What must I bring with me when checking in my pet?
A: The most two important items would be proof of current vaccinations from your vet as well as a current license for dogs. Leash and collar for dogs – your dog must be on a leash and under your control at all times when dropping off and picking up, and your pets food, treats, toys, chews, etc. If you would feel more comfortable leaving us with emergency phone numbers, please feel free to do so. We want to be able to reach you should we have a question concerning the care of your pet. A hotel phone number, cell phone or pager number is fine. As a last resort we will take the number of a family member or friend, but our preference is to be able to reach you directly.
Q: What if there is an emergency medical problem?
A: We have several excellent veterinarians within very close proximity to our facility. We treat every guest as we would our own pets and will assure them the best attention available. Pet owners are responsible for any veterinary costs if medical attention is required.
Q: What if I want my dog groomed before I return?
A: We will certainly make sure that your dog is groomed before it gets picked up. All you have to do is let us know when you drop them off for their stay. Grooming charges will be added to final bill.
Q: My dog may go potty in his run. Will this be a problem?
A: We clean our dog runs several times each day. It is possible that some dogs will not be used to our schedule right away and will soil its area. By letting the dogs out in the exercise yard frequently throughout the day we try our best to eliminate this situation. However, accidents do happen. Also, because our outdoor runs are separated with 3 to 4 feet of a solid cement wall at the lower level, your dog will not come in contact with another dog’s urine or feces.
Q: I have two or more dogs. Can they stay together?
A: Yes, our dog facilities are very large. As long as your dogs get along together, they may share the same indoor/outdoor run. Most of our multi-dog owners do board their dogs together. Normally each dog has its own private indoor/outdoor run, unless you specifically ask to have your pets boarded together.
Q: Can my two cats share a condo?
A: Yes, if they are of average size and get along fine, we would encourage you to board your two cats together in the same cat condo.
Q: Is there a chance my pet come home with fleas?
A: No, we do not send pets home with fleas. Upon check in, we inspect each pet thoroughly. If fleas, ticks or evidence of them are found, we must first treat the pet prior to entering the kennel or cattery. In addition we treat the entire facility with a broad spectrum germicidal disinfectant which also repels fleas and other types of insects.
Q: Is the kennel area heated and air conditioned?
A: Yes, we have forced a air heating system for the winter as well as heated floors inside your dog’s kennel and air conditioning for the summer along with paddle fans. Your dog will be very comfortable no matter what the outside temperature or weather is like. In the cold winter months we frequently close in all dogs during the night and during severe winter weather so they stay warm and free of drafts.
Q: Do I need to bring my pet’s own food?
A: We do recommend that you do bring the food that your dog normally eats. This will prevent any stomach upset and possible diarrhea caused by switching foods. However, we can provide everything necessary to care for your pet including high-quality balanced dry food, treats, and all stainless steel food and water bowls.
Q: Can I bring toys and treats for my pet?
A: Yes, we encourage you to bring toys and treats for your pet. Please use some discretion in selecting toys that your pet will not chew into small pieces. Once again, please note that these items may be chewed or soiled during your pets stay at the kennel.
Q: Why do I have to wait to pick up/drop off my dog during your hours?
A: We do ask that our customers respect our private family time and only come to pick up and drop off their animals during our set business hours. It is also important to our boarders that customers observe our set kennel hours. Off hours provide for periods of quiet relaxation. Inadequate “down time” can cause a variety of problems for our boarders including nervousness, destructive behavior, poor appetite, diarrhea, excessive shedding, etc. Rest times are a crucial part of maintaining a low stress atmosphere. Since we are an owner operated 7-day a week operation, it allows us time for relaxation as well. Having set business hours assures that we will be home during those times and that we can give you our full attention as you pick up or drop off your pet. Thank you for observing our set hours!
Q: Is someone there to take care of the pets in the evenings or weekends and on holidays when you are not open?
A: We have staff tending to our canine and feline guests 24 hours a day, 365 days of the year. In addition, the owners live on the premises.
Q: Can I bring my pet’s personal bedding?
A: Yes! Any bedding that might make your pets visit more comfortable. But please note that these items may be chewed or soiled during your pets stay at the kennel.